My App Won't Load (Collecting Memories)

If you've found yourself stuck on the "Collecting Memories" screen when opening the Timehop app, don't worry. This issue can occur due to various reasons, but the good news is that there's a simple solution to get you back on track.

• Restart Your Device - A simple reboot can help refresh the app and resolve any temporary glitches.
• Open Timehop Again - After restarting your device, open the Timehop app again and check if the issue persists. In most cases, this simple action should break the loop, and you should be able to access your memories seamlessly. If the issue persists, feel free to contact us at help@timehop.com with details about your issue, and we'll guide you through additional troubleshooting steps.
• Concerned About Your Streak? - If you are worried about your streak being affected, we can help! Just send us an email to let us know and we can give your streak a boost. Just be sure to include the phone number, email, Facebook, or Instagram handle associated with your account. (Alternatively, you could send us a screenshot of your settings page.)