Troubleshooting: Experiencing Issues Connecting Your Instagram Account to Timehop

Connecting your Timehop to Instagram should be seamless, but here are a few troubleshooting steps you can take if you encounter connection issues.

Related articles:

• How to Disconnect Content from Timehop
• Content is Not Loading in Timehop

Issues Connecting Your Instagram Account on iOS:

1. Make sure you are using the latest version of the Timehop app
   1. How to Manually Update Apps on Your Apple Device
2. Ensure you can log in to Instagram using the Safari browser
   1. Open the Safari app
   2. Navigate to instagram.com/accounts/login
   3. If you are already logged in, log out or enable private browsing
   4. Attempt to log in by entering your username and password
   5. If you are unable to log in, you can find additional help at help.instagram.com
3. Clear your cookies and try again
   1. Clear the history and cookies from Safari
4. Reopen the Timehop app and attempt to connect your Instagram account
5. If you use the "Login with Facebook" option, attempt to log in using your Instagram account instead.

Issues Connecting Your Instagram Account on Android:

1. Ensure you have the latest version of the Timehop app installed on your device.
   1. How to Manually Update Apps on Your Android Device
2. Log in to your Instagram account using the web browser on your Android device (e.g., Chrome).
   1. Open the web browser app.
   2. Navigate to instagram.com/accounts/login.
   3. Enter your username and password to log in.
   4. If you encounter login issues, refer to help.instagram.com for additional assistance.
3. Clear your browser's cookies and cache.
   1. Open the browser settings.
   2. Find the option to clear browsing data, which may be located under Privacy or History.
   3. Select the option to clear cookies and site data.
4. Reopen the Timehop app and attempt to connect your Instagram account.
5. If you use the "Login with Facebook" option, attempt to log in using your Instagram account instead.

Error Messages:

504 Gateway Time-Out ("Oops Something Went Wrong"):

If you're experiencing difficulty connecting your Instagram account, and you come across a message that says "504 Gateway Time-Out" or "Oops Something Went Wrong", it might be related to Instagram's Two-Factor Authentication (2FA) process. We've noticed that some users have had success connecting to Instagram after briefly disabling 2FA.

This issue is with Instagram's handling of the 2FA flow, not with Timehop directly.

If you're being redirected to your feed instead of the connection page when trying to connect to Instagram, you may want to try disabling 2FA for Instagram and then retry the connection process with Timehop. Once your Instagram account is connected, you can then re-enable 2FA for added security.

If you are still unable to connect your Instagram account to Timehop, please reach out to us at help@timehop.com.