Troubleshooting: Experiencing Issues Connecting Your Facebook Account to Timehop

We don't want you to miss a single day of your lovely Facebook memories, so here are easy troubleshooting steps to get you connected again.

Related articles: 

• Timehop Connected to the Wrong Facebook Account
• How to Disconnect Content from Timehop
• Content is Not Loading in Timehop

Issues Connecting Your Facebook Account on iOS:

1. Make sure you are using the latest version of the Timehop app
   1. How to Manually Update Apps on Your Apple Device
2. Ensure you can log in to Facebook using the Safari browser
   1. Open the Safari app
   2. Navigate to facebbook.com/login.
   3. If you are already logged in, log out or enable private browsing
   4. Attempt to log in by entering your username and password
   5. If you are unable to log in, you can find additional help at facebook.com/help
3. Clear your cookies and try again
   1. Clear the history and cookies from Safari
4. Reopen the Timehop app and attempt to connect your Facebook account

Issues Connecting Your Facebook Account on Android:

1. Ensure you have the latest version of the Timehop app installed on your device.
   1. How to Manually Update Apps on Your Android Device
2. Log in to your Facebook account using the web browser on your Android device (e.g., Chrome).
   1. Open the web browser app.
   2. Navigate to facebook.com/login.
   3. Enter your username and password to log in.
   4. If you encounter login issues, refer to facebook.com/help for additional assistance.
3. Clear your browser's cookies and cache.
   1. Open the browser settings.
   2. Find the option to clear browsing data, which may be located under Privacy or History.
   3. Select the option to clear cookies and site data.
4. Reopen the Timehop app and attempt to connect your Facebook account.

If you are still unable to connect your Facebook account to Timehop, please reach out to us at help@timehop.com.